FAQs

Despite the organisers taking all reasonable precautions, unavoidable accidents can happen. In respect of these, you are present at your own risk. During the Live Action shows the noise levels in the hall will be elevated. If you have concerns over the elevated noise levels free hearing protection is available from the stewards around the Live Action area.

Please only buy tickets from our website and our box office on site.

**Please note that valid tickets can only be purchased online via SEE Tickets. Tickets purchased from touts will not be accepted**

TICKETS ARE DISPATCHED BY EMAIL FROM THE START OF DECEMBER

Should you have any queries in relation to your tickets, or need them resending, please use the SEE TIcket Customer Portal. 

You will need your order reference number and then one of the following:

• Postcode used when booking
• Telephone number used when booking
• Last 4 digits of the payment card

If you do not have your order reference number you can use the ‘Forgotten your details?’ option and enter the email address used when booking. You will then be sent an email with your order reference number(s). 

If your tickets have not arrived by Thursday 8th Feb please contact SEE Tickets customer service using the SEE Tickets customer portal.

Please note: there is a transaction charge applicable to all orders. This fee covers the costs of deploying technology and/or staff to the venue site. The transaction fee applies per order, not per ticket. For example, if you purchase six tickts, you only pay one transaction fee. 

Show entrance - N4

ExCeL London
One Western Gateway
Royal Victoria Dock
London
E16 1XL

Carers will receive one free ticket for each paying disabled visitor. On arrival the disabled ticket holder will be required to provide proof of entitlement of at least one of the following:

• Letter/notice of entitlement for Personal Independence Payment

• Blue parking badge or Freedom Pass. Please note, some features will have limited disabled/wheelchair access although as organisers we aim to keep this to a minimum.

For information on ExCel's disabled access please visit http://excel.london/faqs

Please note, some features at our events have limited disabled/wheelchair access although as organisers we aim to keep this to a minimum.

TRAVELLING TO EXCEL BY ROAD:

When driving to ExCeL London follow signs for Royal Docks, City Airport and ExCeL. There is easy access from the M25, M11, A406 and A13. For a map of ExCeL London's location please visit www.streetmap.co.uk and search for ExCeL London by postcode - E16 1XL. For Sat Nav purposes, we recommend using postcode - E16 1DR.

TOP TIP:If you are travelling via DLR we recommend that you alight at the Prince Regent stop to arrive at the East entrance for the Devitt Insurance MCN London Motorcycle Show. On arrival continue to proceed to N8 for ticket holders and N7 for the box office.

BY TUBE:

The Jubilee Line is recommended as the quickest route to ExCeL London and the ICC. For more information on travelling to ExCeL London click here http://excel.london/visitor/faqs

There are multiple ways of travelling to ExCeL London: Elizabeth line (Custom House station), Underground and DLR (ExCeL can be accessed via two DLR stations: Custom House and Prince Regent), cable car or Uber Boat.

Please check before you travel and allow extra time to complete your journey. To see the latest travel updates, please visit tfl.gov.uk

FREE BIKE PARKING FOR MOTORCYCLISTS AT THE BIKE PARK

Motorcycles can be parked free of charge  – simply approach ExCeL and you will be guided to the parking entrances. Please note that bikes are left at owners risk.

Motorcycle News
Bauer Media
Media House
Peterborough Business park
PE2 6EA

Please note that photographs and footage will be taken throughout the event. These will be used by the event organisers for marketing and publicity in our publications, on our website and in social media or in any third party publication. Please contact the event organiser if you have any concerns or if you wish to be exempted from this activity.