FAQs

Despite the organisers taking all reasonable precautions, unavoidable accidents can happen. In respect of these, you are present at your own risk. During the Live Action shows the noise levels in the hall will be elevated. If you have concerns over the elevated noise levels free hearing protection is available from the stewards around the Live Action area.

Please only buy tickets from our website and our box office on site.

FREE BIKE PARKING FOR MOTORCYCLISTS AT THE BIKE PARK

Motorcycles can be parked free of charge  – simply approach Excel and you will be guided to the parking entrances. Please note that bikes are left at owners risk.

CAR PARKING 

There are a limited number of car parking spaces each day for just £12 (£25 RRP). Details of how to book this will be sent out with your tickets. Please note all parking MUST be pre-booked - anyone without a pre-booking will not be granted access into the car park and will be given a list of other local car parks as an alternative

Yes there will be a helmet park for lids & leathers, which is located within the bike parking. Items can be left for a donation to SERV Surrey & London, our chosen charity - prices are helmet £3, kit bag £3 and both items £5. SERV S&L transport urgent blood products, medical supplies and donated breast milk to hospitals across Surrey and London. All items are left at owners own risk. 

**Please note that valid tickets can only be purchased online via SEE Tickets. Tickets purchased from touts will not be accepted**

TICKETS ARE DISPATCHED BY EMAIL FROM THE START OF JANUARY

Should you have any queries in relation to your tickets, or need them resending, please use the SEE TIcket Customer Portal. 

You will need your order reference number and then one of the following:

• Postcode used when booking
• Telephone number used when booking
• Last 4 digits of the payment card

If you do not have your order reference number you can use the ‘Forgotten your details?’ option and enter the email address used when booking. You will then be sent an email with your order reference number(s). 

If your tickets have not arrived by Thursday 8th Feb please contact SEE Tickets customer service using the SEE Tickets customer portal.

Please note: there is a transaction charge applicable to all orders. This fee covers the costs of deploying technology and/or staff to the venue site. The transaction fee applies per order, not per ticket. For example, if you purchase six tickts, you only pay one transaction fee. 

If you are an MCN Premium subscriber, your tickets will be sent directly from SEE Tickets from the start of January. If you do not receive your tickets by the end of January, please email [email protected] 

Show entrance - S2

Excel London
One Western Gateway
Royal Victoria Dock
London
E16 1FR

For more information on the venue and the facilities available, please visit excel.london/faqs.

Carers will receive one free ticket for each paying disabled visitor. On arrival the disabled ticket holder will be required to provide proof of entitlement of at least one of the following:

• Letter/notice of entitlement for Personal Independence Payment

• Blue parking badge or Freedom Pass. Please note, some features will have limited disabled/wheelchair access although as organisers we aim to keep this to a minimum.

For more information on accessibility and the facilities available at Excel, please visit https://www.excel.london/visitor/venue-guide/accessibility.

Please note, some features at our events have limited disabled/wheelchair access although as organisers we aim to keep this to a minimum.

TRAVELLING TO EXCEL BY ROAD:

When driving to Excel London follow signs for Royal Docks, City Airport and Excel. There is easy access from the M25, M11, A406 and A13. For a map of Excel London's location please visit www.streetmap.co.uk and search for Excel London by postcode - E16 1FR. 

Pre-booking is the only way to guarantee a space in the car park at the venue. The car park is designed for vehicles up to a maximum of 1.9m height, although there are a limited number of spaces for vehicles up to 2.8m. To pre-book a space, go to the online booking platform here. Parking costs £25 per day. There are a limited number of car parking spaces each day for just £12 for show attendees, details of how to book this are sent out with your tickets upon booking.

BY PUBLIC TRANSPORT:

The Elizabeth Line or Jubilee Line and DLR are the quickest routes to Excel. Alight at Custom House for the west entrance.

Take the scenic route to Excel by Uber Boat or IFS Cloud cable car. All visitors to Excel can use the cable car for just £3 single fare - to redeem this exclusive discount, just present a confirmation email or your ticket.

For more information on travelling to Excel, please visit https://www.excel.london/visitor/getting-here.

Please check before you travel and allow extra time to complete your journey. To see the latest travel updates, please visit https://tfl.gov.uk. 

Motorcycle News
Bauer Media
Media House
Peterborough Business park
PE2 6EA

Please note that photographs and footage will be taken throughout the event. These will be used by the event organisers for marketing and publicity in our publications, on our website and in social media or in any third party publication. Please contact the event organiser if you have any concerns or if you wish to be exempted from this activity.

If you would like to film or photograph the Excel estate (external areas including west entrance, Royal Victoria Square, waterfront etc. and internal public areas including boulevard), please submit an application with the venue here https://www.excel.london/visitor/venue-guide/filming-photography-permits and ensure you’ve read all the terms and conditions before applying.